Frequently Asked Questions
Q. How is youngagain.com different from other websites?
A. Young Again Products is devoted to promoting natural health and healing through diet, supplements, hormones, fasting, exercise and general holistic lifestyle. We have some of the lowest prices in the world, and do not sell promotional products that have no benefits. We are the only ones on earth who expose the frauds, scams and useless promotions in the natural health industry. No Magic Supplements here!
Q. You mean free books and articles to read?
A. Yes. Free books, articles and even a weekly newsletter all for free. You never have to buy anything. Readers are invited to enjoy the 10 books and 150 articles all for free at www.youngagain.org. This is an educational, non-profit website. Please sign up for Roger's educational and satirical weekly newsletter (not an ad!). We never share your email address.
Q. Is the checkout process secure?
A. Yes. We use 128-bit SSL encryption to ensure secure transfer of data on critical pages of the website. Our shopping cart is fully secure and is certified. All credit card processing is done via secure payment gateway. We never share your name for any reason ever.
Q. What are the shipping charges?
A. Within the US, Alaska, Hawaii, US Virgin Islands and Puerto Rico:
| Shipping | Order Total |
| $5.95 | $1 - $50 |
| $7.95 | $51 - $100 |
| $11.95 | $101 - $200 |
| $13.95 | $201 - $400 |
| $16.95 | $401 + |
We ship orders by First Class Mail, Priority Mail or UPS Ground depending on the size of order. It usually takes anywhere from 3 to 7 business days to deliver depending on the destination, however sometimes it can take longer especially to outside of continental US.
INTERNATIONAL:
We had to raise INTERNATIONAL postage rates slightly. Postal rates have become extortionate. We only ship to Canada, Australia and Japan. We lose over $20,000 a year on postage (plus packaging), and just can't lose anymore. Thank you for your understanding.
We ship by US postal service only to the following countries: Australia, Canada, and Japan. If you don't live in one of these, please don't ask. We ship by USPS Air Mail only.
Canada:
| Shipping | Order Total |
| $12.95 | $1 - $50 |
| $15.95 | $51 - $100 |
| $24.95 | $101 - $200 |
| $34.95 | $201 - $300 |
| $44.95 | $301 - $400 |
| $54.95 | $401+ |
Australia & Japan:
| Shipping | Order Total |
| $19.95 | $1 - $50 |
| $34.95 | $51 - $100 |
| $44.95 | $101 - $200 |
| $54.95 | $201 - $300 |
| $59.95 | $301 - $400 |
| $64.95 | $401+$500 |
| $74.95 | $501+ |
Q. What is your return policy?
A. All products are 100% guaranteed to be of the highest quality. Results may vary from person to person. We are sorry, but orders cannot be cancelled or changed after they are finalized and shipped. We do not take returns for any reason other than defective products. In a very rare case of a defective product please email us at info@youngagain.com for further instructions. If your order is missing an item or if you received an incorrect item in your order, please email us at info@youngagain.com so we can remedy the situation.
We strongly recommend that you review the details of your order to ensure the address information is correct before submitting the order; we cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout. We are not able to issue refunds on products that are refused or abandoned for any reason.
INTERNATIONAL ORDERS: We do not and cannot guarantee delivery of orders outside the U.S. Please be aware your customs may charge you import duty. Although it rarely happens, if customs loses, seizes or misplaces your order it is not our responsibility. Once an international order is mailed it is your responsibility to receive it, not ours. Please do not order DHEA outside of the US. No hormones will be shipped to Canada. Australia and Japan, please, limit any other hormone to 2 jars/bottles of the same kind. We will not honor orders that do not follow these instructions.
Once the Post Office or UPS has verified they delivered the package to your address we are not responsible for its theft. To protect your package from theft, always ship to a secure location and track your package so you know approximately when it will arrive. We cannot be responsible for stolen packages.
Q. How can I contact Young Again Products with any questions?
A. You can contact us at: 310 N. Front St. #150 , Wilmington , NC 28401 , U.S.A. You can fax us at (910) 371-2702. We do not accept phone calls as this would raise prices. You can also email us at info@youngagain.com.